TERMS AND CONDITIONS

PRICES AND PAYMENT METHODS

Prices Current price includes the price of the product itself, without VAT. All prices are VAT excluded. Delivery charges will be calculated during the payment process, after you choose a delivery method.
Additional charges such as import fees may be applied for orders with value higher than 135GBP. We try to have accurate pricing and availability information, but in spite of our best efforts, you may find a small number of the products in our catalogue mispriced or with the wrong availability information. We try to update our web site as frequently as possible.

Accepted methods of payment
You can pay using most common Credit/Debit cards. If you are paying with a Credit/Debit card, all you have to do is enter your card number, expiry date and the card security number when ordering the product. The amount of your order will not be withdrawn from your account until the product is dispatched from our warehouse. It is not possible for us to charge your card with an amount greater than the one you have approved at the time of purchase. Your security is in the first place at all times.
For security details, please take a look at our Security Policy.

Strong Customer Authentication

What is payment authentication?
Payment authentication or 3-D Secure is a process of payment that allows retailers to authenticate the customer and minimize the risk of card abuse.

What is new?
According to the new rules at checkout, customers need to approve the transaction. They can do it by scanning their fingerprint on their smartphone bank app or entering a code received via text message. This is the best way for the bank to verify that it is the holder of the credit card who is trying to make a payment online.

Who do I contact for further information?
Your card issuers should send you information about the payment authentication process. We have no control over the payment authentication process. Please contact your card issuer directly if you encounter a problem with the authentication process.

1. CARD PAYMENTS

• Euro card/MasterCard
• Maestro Card
• VISA / VISA Electron
• JCB
• Diners Club Card
• American Express Card

For payment using MasterCard, Euro Card or Diners Club Card, the amount will automatically appear on your next report from the card issuer - in the very same way as when you use the credit card elsewhere. Please note that your credit card company might charge you a currency conversion fee in case orders are placed from outside of UK as well as a certain payment fee (as stated in the step 3 of the payment process).

Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian. The card holder must be available at any time to provide information or consent in cases where a minor is ordering.

2. PAY PAL

You can pay for your order via Pay Pal, but please note that the payment must be registered on our account before the products are dispatched from our warehouse. It can take up to 3 working days for the payment to be registered on our account (although it usually does not take more than a day). Pay Pal might charge you a currency conversion fee in case orders are placed from outside of UK as well as a certain payment fee (as stated in the step 3 of the payment process).

Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian. The card holder must be available at any time to provide information or consent in cases where a minor is ordering.

3. BUSSINES-TO-BUSSINES (B2B)/COMPANY ACCOUNT

Businesses and institutions can apply to have an account set up with us. When an account has been set up, company's employees can purchase products on one shared account (Make sure you state the same phone number for each order). We reserve the right to reject any application without justifying our decision. Once the order is dispatched, the company will receive the invoice with the goods and due date is 8 working days from the shipment date (if not stated or agreed otherwise). A payment fee stated on our web page will be administrated for this kind of payment as well.

4. BANK TRANSFER (ORDERING VIA EMAIL) - not available on the page

After having sent us an email with a list of desired products (specified product numbers and amounts, as well as delivery information), you will receive an email from us containing total price and our account information. If you are paying by bank transfer, you must provide your full name and your order number (if given from us) as the reference. Failure to do so will result in a delay in processing your order as we will not be able to match your order to your payment.

Our current bank information is:

Bank name: Danske bank
Account holder: MTP.DK APS
IBAN: DK18 3000 4316 0883 84
BIC/SWIFT: DABADKKK

Please note: your bank may charge you for this service, so bank fees must be included in the payment. It may take up to 10 working days for the payment to be cleared fully, after which your order will be processed and your goods dispatched. Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian.

PLACING AN ORDER

An order can be placed in two ways:

1. You can do it by using our Website
The procedure for placing an order by using our Website is as follows:

• Put the products you wish to buy in the basket
• Go to your basket
• Click on the CONTINUE TO CHECKOUT button (ordering step 1)
• Enter your personal data (ordering step 2)
• Choose a payment and shipping method (ordering step 3)
• Confirm and accept the terms (ordering step 4)
• If you have chosen a Credit/Debit card for paying, you will be taken to a secured page in order to fill in your Credit/Debit card details before coming to step 5
• You receive confirmation of your order (ordering step 5)

After completing your checkout process, an order confirmation will be sent to the mail address you stated in the ordering step 2. If you do not receive confirmation within one hour send an email to customer.care@mytrendyphone.co.uk or call 1704335578 and our support department will check it for you. Off course, the safest way would be to check it with your bank first. If they confirm that there is no amount waiting to be charged from your card, than you can be certain that you do not have an order pending with MyTrendyPhone.

2. You can do it by sending an email to our customer service: sales@mytrendyphone.co.uk
More about prices under Prices and Payment Methods

CANCELLATION RIGHTS

Order is not dispatched:

If you wish to cancel an order that has not yet been sent, you must notify Mtp.dk ApS by contacting our Customer Care, either by email, chat or phone.
If your order is ready for dispatch we advise that you contact our live support, to make sure the order is stopped in time.

Order is dispatched but not received:

You have the right to cancel your purchase and that right is unconditional. If you choose to do so even before you receive the products Mtp.dk ApS has sent you, you will have to refuse to accept delivery of the goods. As soon as we receive that/those product(s) we will contact you and arrange a full refund.

Order is dispatched and received:

You are allowed to cancel your order no later than 7 working days after the delivery has been made (starting the day the goods are received), and accordingly to the guidance regulations in the Consumer Protection Regulations (DSRs) and Electronic Commerce Regulations (ECRs).

If you wish to cancel your order, you are obliged to inform Mtp.dk ApS in writing, either by using email, post or our Live Chat service. This must not happen later than 7 working days after you have received the goods from Mtp.dk ApS.

If you have received the goods or the receipt for them, the cancelation procedure is as follows:

You must complete MyTrendyPhone Online Returns Form, and send back the unwanted product(s) back to us. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope to ensure that your return will be processed without delay.

You are responsible for returning the goods at your own expense unless the goods are faulty; you got wrong products or if the description was not correct. Please take a look at the Returns Policy below.

When returning a product and exercising your right of cancellation (Buyer's remorse), this may only occur if the product is returned in essentially the same condition and quantity as when you received it (along with all the components and documentation). You may unpack the product and test it, as long as you can return it in essentially the same condition and quantity. Accordingly, the right of cancellation ceases if you use the product in a manner that obviously and significantly reduces product's market value.

You can cancel the purchase by refusing to receive the product; by transferring the product to the post office or by returning the product to the address specified below:

MyTrendyPhone
Karlebovej 59
3400 Hillerød
Denmark

We recommend you use a posting method that provides proof of delivery or gives a possibility of compensation for lost or damaged products. This is especially important when it comes to products of higher value. We will refund your shipping expenses, with the exception of the additional expenses which may occur as a result of your own decision to have your items delivered in a way that is not the least expensive type of standard delivery offered by us.
You are responsible for the delivery and while returning the product it is your responsibility to ensure that all the items are packaged securely.

NOTE: If a customer wishes to cancel his/her order by sending the goods back to Mtp.dk ApS, he/she is the one who has to cover shipping expenses as MyTrendyPhone Limited does not refund these. It is your duty to deliver the products back to a supplier (Mtp.dk ApS) before the order is cancelled. If you fail to do so, cancellation will not be possible and you might be liable for direct cost of recovery.

When you cancel the purchase, the full amount will be refunded to you by means of a bank transfer to your bank account. This transfer has to take place within 30 days of receiving your bank account information.

DELAYED / LOST DELIVERY POLICY

Delivery time is stated for each product (normally a maximum of two to five workdays). You will automatically receive an email when your order is dispatched from our premises. We try to have accurate pricing and availability information on all the products on our web page; but in spite our best efforts, you may find a small number of products in our catalogue mispriced or with wrong availability information.

If you have not received your order within 10 working days of dispatch (not counting Saturday and Sunday), you must contact Mtp.dk ApS customer service immediately and notify them about the loss/delay. As soon as we get a notification, a solution will be proposed to you as listed below:

FAILED DELIVERY POLICY

It happens from time to time that a parcel comes back to MyTrendyPhone Limited and it is identified as "Failed Delivery". It usually happens within 10 - 15 working days of dispatch but on occasions it can take some more time.

The Post following reasons for delivery failure:

1. Addressee has gone away
2. No Answer
3. Address Incomplete
4. Address Inaccessible
5. Addressee unknown
6. Refused
7. Not called for

If none of the above reasons is applicable to your order, you will be informed of the failed delivery attempt by email and a request for delivery address or confirmation of delivery details will be sent to you if required.

Reasons 1 & 2 You will be charged the costs of re-delivery and the order will be dispatched within 48 - 72 hours from notification (if the payment is registered), unless MyTrendyPhone receives alternative instructions.

Reason 3-5 You will be charged the costs of re-delivery and the order will be dispatched after the confirmation of delivery address details and the payment are registered.

Reason 6 & 7 You will get a notification but no action will be taken by MyTrendyPhone until new instructions are received from you. If no notification is received within 30 days from the reception of products, your products will be put back to stock and no other action will be taken by us*.

* You will not receive any further information on the order or payment status.

Note:

• In the event the delivery address needs to be corrected, please contact our Customer Care as soon as you find out about the mistake by phoning 1704335578 during our opening hours.
• Re-delivery will have the same price the original delivery had, and you will get details sent to you via email.

If the goods dispatched to you are list in transit, you can cancel the order or request a replacement after 10 working days have passed. To do that, contact our Customer Care and arrange a solution.

RETURNS

You have 30 days to to withdraw from contract when you purchase a product from MyTrendyPhone. The withdrawal period will expire 30 days after the day you have received your product. If your order contains multiple items, the deadline moves to when you receive the last item.

If you wish to withdraw from contract you must notify us within 30 days from the receipt of the purchase. You can either email or call us in order to let us know that you wish to to withdraw from contract. In your message, please state clearly that you want to use your right for withdrawal. You can also choose to use our standard withdrawal form and send it back with your order. The form should be enclosed in your order confirmation or you can find it here. Once you have filled in the form, you will receive an RMA number which you need to write on the outside of the package you are returning.

You cannot to withdraw from contract by simply refusing to receive your items and without notifying us about this.

Your order must be returned to us without any delay and no later than 30 days after you have informed us that you wish to to withdraw from contract. You bear the direct cost of returning the items.
You are responsible for the delivery time and for ensuring that all the items are packaged securely.

The customer will be held responsible only if the items were damaged during the unpacking process and handled in a way not connected to establishing the nature, characteristics and the way an item works. In other words - you can test the product in the same way as if you were to try it out in a physical store. If the product is tested beyond what is described above, we consider it as used, which means that you only get a part, or none of your money back, depending on the product's commercial value. In order to receive the full amount you paid for the item back, you must do everything that you would do in a physical store. You can test the product, but not actually use it.

If you decide to to withdraw from contract, you will of course receive the full amount you have paid us back. In case there is any damage that you are responsible for, a certain amount of money will be deducted from the full amount.

If you decide to use your right to withdrawal, we will refund all the money we have received from you, without any delay and within 30 days from the date we have received your notice. This is done by using the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise.

We may wait with the refund until we have received the product back, unless you have supplied the evidence of having returned the product (documentation in the form of a postal note / waybill with very detailed description of the package contents, for example) signed by the carrier company.

Important
Returns do not apply to / cannot be used for:

• Products tailored to customer's specific wishes or personalized items
• Products sealed because of health or hygienic reasons are not suitable to be returned because the seal has been broken after delivery (e.g. earphones which go directly into the ear);
• Sealed audio or video recordings or computer software which was unsealed.

If you install the tempered glass incorrectly and air bubbles appear underneath, or if you realise that you've ordered the wrong screen protector but register the fact only after you've mounted it on a screen, you cannot use the right of complaint or the right of withdrawal. The right of complaint applies, of course, to imperfections that were present when you received the tempered glass, for example, if it was broken on its arrival. The right of withdrawal applies only if the screen protector has not been used.

You will be notified via an e-mail when we get the product. The e-mail will provide the information about the ongoing process of dealing with your withdrawal.

RIGHT OF COMPLAINT / MANUFACTURERS WARRANTY

As a consumer you have a two-year right of complaint if there is something wrong with a product you have bought, meaning that you have right to have the product repaired or replaced, to get your money back or to be given a reduction in price, depending on the actual situation. Needless to say, this is conditional on the fact that the complaint is legitimate. According to the Sale of Goods Act, the right of complaint is 24 months for all products. The right of complaint means that you, the customer, may file a complaint about faults or deficiencies in a product which arise up to 24 months after the purchase. It is a prerequisite, however, that these faults did not arise as a result of your incorrect use of the product or from other abusive behaviour that has caused the fault. You must file your complaint within a reasonable period of time after you have discovered the fault/deficiency. If you file the complaint within two months, the complaint will always be considered to be on time. We will refund any reasonable carriage costs you might have in connection with the return of the product if the complaint is legitimate.

If you wish to file a complaint about a product, you can return the product by mail or bring it in person to our address. Before returning the goods, complete our MyTrendyPhone Online Returns Form and send the products back to us. We advise you to enclose the reference number (both RMA and order number) to ensure that your return will be processed without delay. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope. We will refund your shipping expenses, with the exception of the additional expenses which may occur as a result of your own decision to have your items delivered in a way that is not the least expensive type of standard delivery offered by us.
You are responsible for the delivery and while returning the product it is your responsibility to ensure that all the items are packaged securely.

Information on filing a complaint

You can also submit a complaint about a product purchased from us or our service to the UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex
SS15 6TH.

If you wish, you can lodge a complaint using http://www.ukecc.net/. You can also file a complaint on European Commission's online portal - https://ec.europa.eu/odr - which is particularly relevant for all customers residing in another EU country. In order to use this form, you will need to enter our e-mail address: customer.care@mytrendyphone.co.uk.

COMPLAINT ABOUT PHONE OR REPAIR

If you wish to request a refund on your purchase, or if you want to lodge a complaint about a phone or tablet that you have purchased from us, please remember to remove all passwords, accounts, and personal data before sending it back to us.
Also, do not forget to remove your SIM card and memory card (we cannot be held responsible for these).
If you are returning an Apple device, make sure that your iCloud account, and "Find my phone" and/or "MI account" has been deleted or removed from the device.
Preferably, you should reset the device to factory settings, but it is not mandatory if you have already removed all passwords, personal data, and accounts (such as your Google Account, iCloud Account, Find My iPhone, etc.)
You must meet all of these requirements in order for us to process your complaint.

DESCRIPTION OF AN ERROR ON A PHONE OR TABLET

When complaining about a device purchased from MyTrendyPhone, you should provide as much information as possible regarding the problem. You must email us and, by means of the return form, provide a detailed description of the flaw and the issues you have experienced. Please include as much detail as possible so that we can process your complaint correctly, e.g. the circumstances under which the flaw becomes evident, whether it occurs continually, sporadically, etc.

-The item you want to send back must be returned in a clean condition, and this applies especially to headphones (which should not harbour any bodily material). If the returned product is unclean, a service charge of up to 80 EUR will be incurred. It should be sent with all original accessories (cables, charger, etc.) as well as a copy of the receipt/delivery note, which includes the IMEI -number.
-It is not mandatory to email us proof such as photos and/or video to demonstrate the flaw, but doing so facilitates and accelerates the treatment and resolution of your complaint.
- Note that battery capacity begins to decline 6 months after the date of purchase, and this is perfectly normal as the battery is used and worn over time due to use / intensive use and recurred charging. These factors can easily affect the speed of the device if you have not followed the manufacturer's instructions on proper use/charging.
- Warranty and complaint rights do not apply to loss/pressure damage, moisture/liquid damage, non-recoverable / proven defects or errors due to improper use and unauthorized opening of the unit, or the use of accessories from a third-party / software.

-It may take up to 60 business days to repair the unit.
You can read more about your rights as a customer and ours as a retailer on this website: https://www.gov.uk/consumer-protection-rights
- You must contact the seller and report the error as quickly as possible. Making the error known within two months of discovery is always considered reasonable.
The seller with whom you traded must be able to repair the item.
No matter when you make it known, it is up to you to prove that there is, in fact, an error. You can do this in various ways, depending on what kind of flaw is in evidence.
For example, if you have purchased a new mobile that will not boot-up, you should allow the seller to investigate the error.
- The complaint period within the EU is at least two years
- You are allowed to complain about any errors that appear on a product, but the seller is only responsible for initial flaws - those present when the device was purchased
An initial error does not always make its present felt right away.
An error may be considered initial even if it emerges some time after purchase.
The seller cannot be held responsible for errors due to abuse, abnormal use (handling), accidents or similar.
Errors that occur within six months of dispatch are treated as having been present at the time of delivery unless otherwise indicated.
If the error only makes its presence felt later, the consumer must be able to prove that the error was already present on delivery, and that this is a so-called original error.
- Bear in mind that if you are complaining about a product that does not have an original defect, you may be responsible for the cost of investigating the error.
- Firstly, the seller has the right to try to resolve the problem. When purchasing goods, this means that the seller must have the opportunity to replace the item or deliver another, equally valuable item. In the event of a failure of service, you must allow the seller to correct the error. Therefore, you are not able to demand the cancellation of a purchase and your money back without first allowing the seller time to try to resolve the issue.
- For you to have the right to annul the purchase, the issue must be significant and of great importance to you. Also, the seller should have already tried to resolve the issue several times without any success. If you have incurred any additional costs due to the error, you may be entitled to compensation of the same. Significantly, you should be able to prove the costs you have incurred, for example, by submitting a receipt.

-If you and the seller cannot agree, in many cases you can appeal to the UK European Consumer Centre to seek a resolution.

Information for B2B customers

B2B Orders are accepted only when Mytrendyphone.co.uk has proof of payment - i.e. evidence that the entire amount has been transferred to Mytrendyphone's account.
B2B customers do not have 30 days for cancellations or returns.
B2B customers must check the goods immediately on receipt, and contact mytrendyphone.co.uk in the event of any complaint. Flaws cannot be reported later if they are not described upon receipt. If the product suffers from a hidden flaw, the customer must complete this form immediately after it has been identified: https://www.mytrendyphone.co.uk/shop/cms-return.html and an email must be sent to: customer.care@mytrendyphone.co.uk. B2B customers have a 1- year warranty from the date the invoice was issued. Defective goods will be exchanged or repaired by Mytrendyphone.co.uk, but in such cases the 1-year warranty will not be extended. The customer must pay for shipping, but if the complaint is justified and the amount is within reasonable limits, the cost will be reimbursed.

TERMS AND CONDITIONS FOR REPAIR

If a customer wants his or her device to be repaired by MyTrendyPhone, the following terms and conditions apply:

GUIDELINES FOR REPAIRS

1. Find the type of repair you need on our webpage. If you are not sure what is wrong with your device, you can order diagnostics to be performed.

2. Order and pay for the repairs via our webpage. After a couple of seconds you will receive an order confirmation with an order number, which should be enclosed with the package.

3. Pack your device responsibly and send it to the following address:

MyTrendyPhone
Karlebovej 59
3400 Hillerød
Denmark

The sender is responsible for the shipment (that it is packed responsibly, does not disappear or become damaged in transport.) We suggest you send your device as a package, in order for the contents to be secured by the freight forwarder. Be sure that it can be delivered directly to our address, because we are not able to collect.

We provide the repair service that has been ordered from MyTrendyPhone, or repairs for damage described in the Repair form. Further repairs will only be performed on the basis of customer approval.

Accessories when sending a device for repair
Please do not send additional equipment such as memory/SIM cards, covers, chargers, etc. MyTrendyPhone cannot be held responsible for lost accessories.

Time for repairs
MyTendyPhone provides a swift and efficient service, but a longer repair time must be expected during particularly busy periods.

Dispatch / Shipment
The customer is responsible for shipment of the device to MyTrendyPhone. MyTrendyPhone recommends sending the unit with a Track and Trace number, as this guarantees that it is insured during shipping, and allows it to be tracked via a tracking number. If a device is simply placed in a postbox, there will be no insurance and there will be no possibility of tracking your shipment. It is therefore h3ly advised that you do not send the unit as you would an ordinary mail item. After completing the repairs, the items received will be sent back to sender's address, unless otherwise indicated.

Spare Parts
MyTrendyPhone always uses original spare parts where possible. In cases where original spare parts are not available, MyTrendyPhone always uses high quality spares (Grade A or OEM). This means that spare parts are of the same quality as the originals.

Disclaimer related to a lack of spare parts
All repair times associated with the disclaimer can be affected by the availability of spare parts. MyTrendyPone maintains a wide range of most of the spare parts that are needed. It can still happen that some parts are out of stock, and that the client's device can only be repaired when the part required is in back in stock.

Warranty
Because we want to serve our customers as quickly as possible, there are certain precautions MyTrendyPhone must take in relation to the repairs to be performed. Units coming in for repair have often been dropped or otherwise damaged. This may have caused damage to parts other than those to be repaired.

MyTrendyPhone is not able to troubleshoot devices before repairs start. This is because MyTrendyPhone wishes to serve customers as quickly as possible. It is precisely for this reason that we ask the customer to accept that the MyTrendyPhone liability and warranty only covers the particular procedure and spare part used to repair the damage to the unit. If MyTrendyPhone receives a unit that is not covered by a guarantee, MyTrendyPhone always offers a quote (price) for any further repairs to the unit. The warranty on repairs is valid for 6 months, upon presentation of a valid invoice.

Important - water damage:

MyTrendyPhone emphasizes that not all phones with water damage can be repaired. Non-replaceable parts in your phone may have been damaged by water. This can mean that the phone will not work properly again, or that it will stop working after some time. For this reason, we cannot guarantee water damage repairs. If we replace a spare part associated with water damage, you therefore only have a warranty for the replaced spare part and not for the actual repair.

When you complete the purchase of a repair, you the customer also accept the above conditions.

Warranty from manufacturer
Upon submission of a unit to be repaired by MyTrendyPhone, the customer accepts that any warranty on the device from the manufacturer's side can cease to apply. MyTrendyPhone cannot be held responsible for the termination of a warranty after a device has been repaired.

Claim
The warranty does not cover any malfunction, damage or wear, directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints regarding defects or deficiencies should always be communicated to MyTrendyPhone a reasonable time after the defect or deficiency has been noticed, or should have been discovered.

Backup of data
The customer is responsible for backing up data before the unit is delivered for repair. MyTrendyPhone strives to keep all data on the client's device, but may not be held liable for any loss of data associated with repairs.

Personal Information
No personal information that is recorded by MyTrendyPhone will be transferred, sold or made accessible to third parties. All information is stored safely and is only available to trusted employees at MyTrendyPhone. When purchasing repairs MyTrendyPhone asks for a variety of contact information, including name, telephone number and email address. This information is used exclusively for dispatch of the order. The information is stored either electronically or on paper in unencrypted form and archived for five years.

PERSONAL DATA POLICY

By accessing or using this website, you agree to the terms of the Personal Data Policy of Mtp.dk ApS. We may change our Personal Data Policy and security policy from time to time. Regardless of later changes or updates, Mtp.dk ApS will not use your information in a new way without first notifying you of any such changes in the proposed use and obtaining your consent to such use where required to do so by law.

SECURITY POLICY

The security currently used for payments via the Internet has made MyTrendyPhone concept possible. Internet shopping is as secure as if the customers had used their Credit/Debit cards in a "physical" shop. Read more about it in our Security Policy.

MytrendyPhone is one of the ISIS and IDIS accredited shops.
ISIS-Accredited retailers now account for approximately two thirds of all UK online shopping.
ISIS (Internet Shopping Is Safe) is run by the e-retail industry body, IMRG.

MyTrendyPhone is registered and assured with SafeBuy as well. You can be confident that you'll have a hassle-free online shopping experience.

MyTrendyPhone.co.uk has recently been accepted and certified by Customer Seal.
Customer Seal is the first independent seal of approval for customer service, security & support. Internet retailers display a Customer Seal badge on their website to demonstrate how much they value their customers & care about the sales & delivery process. Buying from a Customer Seal approved merchant means that you are safe in the knowledge that they have been independently audited for excellence in customer service, security & support. In order to obtain the certificate, Mtp.dk ApS had to fulfill the following requirements.

ONLINE CONTRACT FORMATION

By completing and submitting the electronic order form you are agreeing to the Terms and Conditions stated above by Mtp.dk ApS. Our acceptance of your order will be considered complete when you receive dispatch confirmation to your email. If your order is rejected for whatever reason before dispatch, your transaction will be refused and no money will be taken from your account (if the payment is made by a credit card). In any other situation, the full amount will be refunded immediately to your account in the same fashion it previously had been received. Any goods on the same order that we have not confirmed in the dispatch confirmation email do not form part of the binding contract between you and Mtp.dk ApS. If it happens that MyTrendyPhone cannot meet the 30 day deadline to deliver the goods you have ordered (In accordance with DSRs and ECRs), you are entitled to terminate the contract by sending us a message that you would like to cancel your order. In that case the transaction will be cancelled and no amount of money will be charged from your card. Agreement between you and Mtp.dk ApS is concluded in English.

CUSTOMER CARE RESPONSE TIME

If you send an email to one of our email addresses, you should expect an answer within a period of 24 hours.
You will get an automatic replay that confirms that or informs you on possible changes (should they be made).

FRAUD

Mtp.dk ApS will not tolerate any attempts to obtain goods by taking identity of another. Any fraud will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

AGE

Any orders placed by minors must be with the consent of a parent or guardian. Any information given by a child must be with the consent of a parent or legal guardian. The card holder must be available at any time to give information in cases where a minor is ordering.

DISCLAIMER OF LIABILITY

MyTrendyPhone is responsible for personal injury or damage to property caused by products and services provided by MyTrendyPhone according to the general rules of Danish law. However, MyTrendyPhone is not responsible for a) operating loss, loss of time, loss of profit or other indirect losses b) damages as a result of errors in products or services provided by others than MyTrendyPhone – e.g. electricity companies, telecommunications companies and internet providers etc. even if these products and services are connected, put together with or have a connection to etc. a product from MyTrendyPhone c) damages resulting from incorrect operation of a product or a service provided by MyTrendyPhone.

In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. We reserve the right to change prices without notice, but commit to maintaining the prices that were in effect when you placed your order. Prices are subject to tax changes, price and proofreading errors, etc. MyTrendyPhone hereby disclaims all responsibility for misprints, price mistakes, VAT and tax changes and delivery failures. Images that are used on our pages are illustrative and may differ from actual product appearance.

MOTHER'S DAY CODE

*The code MUM25 is valid on 22 March 2020. The discount is valid for all products under £100, and those not already on sale. It is not possible to combine this discount with other discounts and promotions.

Easter Code

*The code EASTER20 is valid on 13 April, 2020. The discount is valid for all products under £100, and those not already on sale. It is not possible to combine this discount with other discounts and promotions.

DESIGN YOUR OWN COVER

PLEASE READ THE TERMS OF USE CAREFULLY. ANY PURCHASES OFF OF OUR WEBSITE WILL CONSTITUTE ACCEPTANCE OF THESE TERMS.

MyTrendyPhone provides you Service "Design your own cover" under the following conditions. Once you decide to use Service "Design your own cover", you accept these conditions.

NOTE: Copyrighted material, nudity, violence, drugs, or otherwise explicit content will NOT be accepted for print.

1. Your Submissions to the Site:

Our service is for private use only.

1.1 Under these Terms, you may NOT place any of the following material or obtain any such material using the Service (a "Submission"):
** Any threatening, obscene, pornographic, racist, homophobic or profane material or any other material that could give rise to any civil or criminal liability under applicable law.
** Any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material.

1.2 While MyTrendyPhone is NOT responsible for the content of the Submissions, MyTrendyPhone reserves the right to delete, move or edit submissions that it, in its sole discretion, deems abusive, defamatory, obscene or in violation of copyright or trademark laws or otherwise unacceptable. MyTrendyPhone may request confirmation of the copyright or trademark ownership from you. MyTrendyPhone reserves the right to suspend the shipping of any order before such confirmation is received.

1.3 Copyright Notice. MyTrendyPhone is committed to protecting photographers' copyrights. You are required to own the right or to obtain permission to use any image before the image is uploaded or becomes a Submission to MyTrendyPhone. By uploading files, you confirm that you have the lawful right to distribute and reproduce the content and materials contained in these files.

1.4 You will be held 100% responsible for the images that you upload for use in creating MyTrendyPhone custom covers and any issues (legal or otherwise) that arise from the creation of products displaying your uploaded images.

1.5 MyTrendyPhone will use your submitted data and image ONLY for the purposes of creating the printed covers.

1.6 Once you get your customised cover, the images you uploaded will be discarded.

2. Copyrighted Material, Software and Intellectual Property Rights:

2.1 All of the information, software, materials and content included on this Site, such as text, graphics, logos, button icons, images, and video clips is the property of MyTrendyPhone. MyTrendyPhone offers at the Site are protected by copyright and other pertinent laws. You may NOT copy or distribute such material without the copyright owner's prior written consent. Trademarks belong to their respective owners.

3. Colour and Printing Quality:

3.1 The printed cover will be fairly close to your submitted image, but cannot be 100% same, depending on quality of submitted image. Make sure to upload a high quality photo.

3.2 The colour you see on a screen will be a bit different from a printed object. Also, printing in different materials will have different visual effect.

4. Site and Personal Policies

4.1 Please review our other Site Policies posted on this website.

4.2 MyTrendyPhone has obligation to keep your Submissions confidential. Personal details provided to MyTrendyPhone through this website will only be used in accordance with our Privacy Policy.

5. Returns and Refunds Policy

5.1 MyTrendyPhone prints custom designed covers to the exact specifications of our customers. For this reason MyTrendyPhone will NOT accept returns if customers decide they want a different image on their cover other than what they ordered, or if they would have preferred a cover for a different phone model. This Service cannot be cancelled once your order is submitted.

5.2 MyTrendyPhone will only replace items that are faulty due to poor workmanship.

5.3 Although the covers we supply are regarded as protective covers, MyTrendyPhone will take no responsibility or consider any claims for broken phones we supply covers for. The onus is on the customer to obtain or already have the necessary insurance in place to cover accidental breakage.

5.4 The image configurator on the website notifies customers about image size and quality - once the order has been received, the customer has approved it disregarding the warning, hence no replacements will be made or entertained on poor quality imagery or wrong sizes of images. If you have any further questions about returns, please contact us.

REPAIR GUIDES - WARNING AND DISCLAIMER

Every effort has been made to ensure these guides are as complete and accurate as possible, but no warranty of fitness is implied. The information provided is on an "as is" basis. MyTrendyPhone shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in these guides. MyTrendyPhone has made every effort to ensure that the directions provided in these guides are complete and accurate, any attempt on the reader's part to perform an mobile or tablet do-it-yourself repair is solely at the reader's risk. Even when our guide steps are carefully followed, the slightest mistake in disassembly or reassembly could result in further damage or destruction of the device. In addition, any attempt to repair your device immediately voids the warranty you may have.